Terms and Conditions

1. Main features of the Spenn Platform

1.1 The Spenn Platform is operated by Spenn Group AS (“Spenn Group”), organisation number 932 435 888, Inkognitogata 33A, 0256 OSLO. The Spenn Platform enables various participating merchants and service providers (“Partner” or “Partners”) to award Spenn to Spenn Users based on their purchases with the Partner and enables Spenn Users to receive personalised content and offers, benefits, rebates, rewards or discounts on Partner products which can be acquired by using Spenn. These Terms and Conditions (“Terms”) together with the respective Partner’s loyalty program membership terms (“Partner T&Cs”), constitute the complete terms and conditions for earn and use of Spenn.

1.2 “Spenn” is the unit of measurement used by Spenn Group and its Partners for awarding loyalty points to Spenn Users and other members of Partners’ loyalty programs, and which can be redeemed by Spenn Users and other members of Partners’ loyalty programs in connection with their purchase of eligible products and services.

1.3 “Spenn User” means an individual registered by Spenn Group as a user of the Spenn Platform. By becoming a Spenn User, you will receive personalised content and offers based on your interests and preferences and be able to earn and use Spenn across different eligible Partners and loyalty programs.

1.4 The Spenn Platform is a personalised service that aims to unify and make available the advantages of various loyalty programs through a single platform with Spenn as a common form of loyalty points, offering Spenn Users enhanced value beyond what each individual Partner and loyalty program provides. The Spenn Platform is a supplement to each respective Partner's loyalty program and does not replace your membership with such loyalty program, which will remain in place subject to the terms and conditions governing such loyalty program.

2. Use of the Spenn Platform

2.1 These Terms are entered into between Spenn Group and you as a Spenn User. Access to the Spenn Platform is granted to persons above the age of 16 who registers a profile (“Spenn User Account”) and accepts these Terms.

2.2 Memberships with multiple partner’s loyalty programs can be linked to the same Spenn User account. The terms and conditions for earning and using Spenn with Partners is governed by the relevant Partner T&Cs.

2.3 Use of the Spenn Platform is voluntary. As a member of each Partner’s Loyalty program, you can choose to remain a member without using the Spenn Platform.

2.4 Your Spenn User Account is personal and can only be used by yourself. You can only have one Spenn User Account registered to your name.

2.5 You may link your Spenn User Account to the user accounts of other Spenn Users through the solution known as Spenn Together, as described in chapter 4.

2.6 Your login data for the Spenn Platform is confidential and you must not share it with anyone. Any actions taken with the use of your login data will be deemed to be authorised by you. Spenn Group and our partners will not be liable for any loss resulting from stolen, misused or unauthorised access to your Spenn User Account. If you become aware that any unauthorized person has access to your login data, you must contact Spenn Group as soon as possible to prevent any misuse of your Spenn User Account.

2.7 You may not use the Spenn Platform for your own commercial purposes. For example, you are not allowed to buy, sell or exchange Spenn for anything other than eligible products or services.

2.8 Any breach of these Terms or misuse of the Spenn Platform can lead to your access to the Spenn Platform being suspended or terminated. If your access to the Spenn Platform is terminated due to breach or misuse, all Spenn you have earned may be deleted from your Spenn User Account, and Partners may be notified about this. Each Partner may in its sole discretion consider any effects the breach of these Terms will have on your membership in the Partner’s loyalty program. Suspected criminal breach of these Terms, or any other criminal offence by a Spenn User, may be reported to the authorities.

3. Spenn

3.1 Each Partner defines the right to earn and use Spenn for the purchase of the Partner’s different products and services from time to time. Accordingly, the amount of Spenn earned when purchasing a Partner’s product, and the amount of Spenn needed to redeem various offers from the Partners may vary.

3.2 Spenn can be redeemed for eligible products and services from the Partners, with or without an additional cash payment. Each Partner reserves the right to determine the amount of Spenn that may be redeemed against the Partner’s eligible products and services at any time.

3.3 Your chosen domicile when registering as a Spenn User determines the currency associated with your Spenn balance. The available currencies are NOK, SEK, DKK, EUR, and GBP. The amount of Spenn earned or redeemed on purchases from a Partner in a country different from your domicile may be different than the amount of Spenn earned or redeemed on similar purchases in your country of domicile. As a Spenn User, you may change your domicile no more than once every three months. Change of domicile may be subject to limitations or fees.

3.4 Spenn are valid for a period of three (3) years, calculated from the last day in the month of issuance. After this, the Spenn will expire and be removed from the Spenn User account.

3.5 When you redeem Spenn for a product or service, the oldest available Spenn are used first.

3.6 Our Partners are responsible for providing us with information on your purchase of products or services, in order for us to issue the correct amount of Spenn to your Spenn User Account. Our Partners are also responsible for providing us with information on your use of Spenn, so that we can withdraw the correct amount of Spenn from your Spenn User Account. Spenn Group is not liable for errors in information received by Spenn Group from Partners.

3.7 Spenn is not earned on purchases which are fully settled by the redemption of existing Spenn. When a purchase is partially paid for with cash or cash equivalents, new Spenn may be earned on the portion of the purchase paid for with cash or cash equivalents.

3.8 Spenn will be issued to your account once the payment transaction for said purchase is irrevocably completed. In the case that a payment for a good or service (including travel) is refunded, cancelled or reversed, the earned Spenn will also be reversed. The time when a purchase is considered irrevocably completed is regulated in the Partner T&Cs of the relevant Partner.

3.9 Spenn Group is not liable for products and services offered by Partners.

3.10 Spenn does not constitute electronic money, other funds or e-money tokens. Each Spenn will have a fixed expiration date and cannot be exchanged for fiat currency, cash, other funds or e-money tokens with Spenn Group or any Partner, as detailed in the Partner T&Cs for each Partner.

3.11 You are solely responsible for all taxes resulting from or relating to the earn or use of Spenn, such as where Spenn are earned in relation to business travel paid by your employer. Spenn Group waives all responsibility in relation to taxes and tax obligations imposed on you in connection with the earn or use of Spenn and/or benefits.

4. Spenn Together

4.1 Spenn Together is a function that allow Spenn Users to collectively save all Spenn accruals in a joint account. Spenn User accounts are linked by creation or acceptance of a Spenn Together invitation. All earned Spenn is transferred to the Spenn Together account, and the transfer is non-refundable and irreversible. A Spenn Together account can have one or more administrators. All Spenn users can redeem the available Spenn unless an administrator revokes this right for specific users in the joint account. Administrators can restore this right at any time.

4.2 By establishing or joining a Spenn Together account, the Spenn Users are bound to the Spenn Together account for a minimum of three (3) months. After three (3) months, each Spenn User can leave the Spenn Together account. By accepting a Spenn Together invitation, you acknowledge that your domicile will automatically match that of the account creator. An administrator can update the domicile, and any changes will apply to all users within the account. If you choose to leave the Spenn Together account, you cannot transfer any Spenn back to your individual Spenn User account. A Spenn User can only be part of one Spenn Together group at the time. You have to be 16 years or older to invite others to Spenn Together. You can invite up to six Spenn Users to join you.

4.3 If an administrator leaves the Spenn Together account or terminates his/her Spenn User Account, another Spenn User must first take the administrator role. When a Spenn User leaves a group, the Spenn accrued remains with the other members of the Spenn Together account. Spenn cannot be transferred from a Spenn Together account to another Spenn account, meaning that all accrued Spenn in the account will remain with the Spenn Users who are part of the Spenn Together account at any given time.

4.4 In the Spenn transaction log you will only be able to see your own Spenn accruals. Spenn earned by other Spenn Users will be added to the account without transaction details. This means that other Spenn Users, in the Spenn Together account, will not be able to see your transactions.

5. Customer service

5.1 Any questions regarding the Spenn Platform may be directed to Spenn Group as first point of contact at support@spenngroup.com. Spenn Group may redirect your questions to the relevant Partner as necessary.

6. Termination of the Spenn User account and deletion of data

6.1 You can at any time choose to terminate your Spenn User Account. If you choose to terminate your Spenn User Account, you may still be able to earn and use Spenn as a member of each individual loyalty program, subject to each partner’s Partner T&Cs.

6.2 You can at any time request deletion of your user data. If you choose to delete your data at Spenn Group, you will upon prior explicit notification lose Spenn which are registered in your Spenn User Account at such time.

6.3 Termination of membership in the Partners’ loyalty programs is subject to each Partner T&Cs and requests for termination must be addressed directly to each Partner. You may still earn Spenn with other Partners, if you choose to terminate a specific membership.

7. Privacy

7.1 Spenn Group is the data controller for its processing of personal data in connection with the Spenn Platform and will process personal data as necessary for (i) the performance of these Terms, (ii) any consents granted by you, (iii) Spenn Group’s legitimate interests; and (iv) compliance with Spenn Group’s legal obligations.

7.2 Spenn Group’s Partners will receive personal data to the extent necessary to facilitate features of the Spenn Platform, such as earning and use of Spenn. Each Partner is the data controller for their own processing of your personal data.

7.3 See our Spenn Privacy Policy for further details about our processing of personal data.

8. General

8.1 Spenn Group reserves the right to modify the Spenn Platform and/or the Terms at any time. Any changes may be effective immediately at the time of notice. Notice may be given either through the Spenn Platform, Spenn Group’s website, or via email. Your continued use of the Spenn Platform after such notice will be deemed acceptance of such changes.

8.2 Spenn Group reserves the right to shut down the Spenn Platform and terminate these Terms and your Spenn User Account with all earned Spenn credited to the account with 30 days prior notice. Notice may be given either through the Spenn Platform, Spenn Group’s website, or via email.

8.3 If changes to these Terms require your acceptance or consent under applicable law, Spenn Group will request your acceptance or consent to the relevant changes. Spenn Group reserves the right to terminate your access to the Spenn Platform if you do not consent or accept changes. If you do not wish to be bound by changed Terms, you are free to terminate your Spenn User account in accordance with 6.1 above.

8.4 You should review these Terms periodically to ensure that you are familiar with the current Terms for use of the Spenn Platform.

8.5 Spenn Group has the right to transfer its rights and obligations under these Terms to another legal entity (company) without seeking your consent.

8.6 Information about the Spenn Platform and these Terms, including administrative updates, changes to the Terms, or marketing information you have consented to receive, will be communicated electronically via email, SMS, push notifications, and/or in-app messages. You are responsible for keeping your contact information up to date to ensure you receive communications from Spenn Group.

8.7 Except as expressly stated in these Terms or provided for in any applicable mandatory law, we have no responsibility and shall not be liable for any cost or other damage incurred by you or anyone else in connection with the use of the Spenn Platform, including the earning and use of Spenn, or otherwise in connection with any matter governed by or referred to in these Terms.

8.8 We cannot guarantee that the Spenn Platform will be free of technical issues, downtime or similar unforeseen circumstances at any and all times, and we will not be liable to you or any third party for any such events or circumstances.

9. Disputes

9.1 In the case of a possible dispute regarding the Spenn Platform or the Terms, Norwegian law shall apply. Disputes shall be settled by Norwegian courts. Asker and Bærum (Norway) District Court is Spenn Group’s regular venue for disputes subject to Norwegian law.